Returns & Exchanges
Returns and Exchanges:
Plain Jane & Co. do not accept returns or exchanges on change of mind purchases. However, we will happily discuss exchanges should you contact us within 7 days of delivery and ship items back within 14 days of delivery. Items must return in their original unworn condition in their original packaging. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is also responsible for any loss in value. Refunds/Exchanges will not be processed until the item is returned and assessed.
Due to the nature of some items we are unable to offer returns or exchanges on custom or personalised items or items on sale.
Plain Jane & Co. will replace items if they are not as per your itemised order or are not as described. If your items are damaged in transit please attend your local post office for an assessment.
If you do receive an item that is not as described you are required to contact us within 7 days of receipt of your item for assessment. Please do not return your item prior to making contact as we may not be able to provide a refund or replacement on an item that was not previously discussed/assessed.