$10 EXPRESS SHIPPING & FREE EXPRESS SHIPPING ON ORDERS OVER $100+

FAQ's

What size are the Janes?

All dimensions and size information can be found in the description section of each item. Please note that images and measurements should be used a guide only. All the Janes are individually handmade and shaped making each individual piece unique, which may result in variations in pattern and size. 

Are the Janes available for wholesale?

Yes, we are always open to taking wholesale enquiries and look forward to hearing from you. Please reach out to us on our contact form or email Mel at plainjaneau@gmail.com

How do I take care of my Janes?

Want to keep your Janes looking fresh? Follow these simple tips:

HANDLE ME with care, I’m handmade and my Polymer Clay parts can be delicate.

KEEP ME away from water, perfumes and any chemicals that may deteriorate me.

REMOVE ME before sleeping.

STORE ME in a clean dry place out of direct sunlight.

CLEAN ME  - You can gently wipe me over with a lightly damp cloth (baby/makeup wipe works well). Wipe any excess residue off with a dry towel.

POLISH ME - If your Janes have any metal parts, wipe them with a silver polishing cloth after each wear to keep me sparkling.

Once purchased, how long does it take you to ship an item?

All orders (except 'made to order' Janes) are processed within 1-3 business days of purchase. Please note during peak trade times this timeframe may be extended without notice. All orders placed come with tracking provided by Australia Post.

Do you offer Express Shipping?

We sure do! Please select Express Shipping at checkout. Express Postage may take 1-3 business days after being shipped depending on your location. All orders come with tracking provided by Australia Post.

What if my Janes are MADE TO ORDER?

If your Janes are MADE TO ORDER, please allow 3-5 business days prior to shipping for your Janes to be lovingly made especially for you. If you have a combined order of 'Made to Order' Janes and 'In Stock' Janes your whole order will be shipped together when the MADE TO ORDER Janes are complete.

Do you ship overseas?

The Janes ship from Melbourne, Australia. We currently ship to all of Australia and New Zealand. Please get in touch if we don't ship to you and we can organise an individual shipping quote for you.

Please check our Shipping Information page for more details.

Do you take custom orders?

We are always open to taking custom enquiries. Please send your detailed requests through to plainjaneau@gmail.com.